Returns & Exchanges Policy

At Go9Deals, we want you to be completely satisfied with your purchase. If you're not happy, here's how to return or exchange an item.

◼️ 30-Day Return Window

You have 30 days from the delivery date to request a return or exchange.

◼️ Return Conditions

To qualify for a return/exchange, items must be:

• In original packaging (unopened and unused)
• In resalable condition (no stains, damages, or odors)
• Accompanied by your order number

Note: Pet items with hygiene seals must be unbroken.

◼️ Non-Returnable Items

The following cannot be returned:

• Personalized/customized products
• Clearance sale items (marked "Final Sale")
• Opened pet food/treats (for safety reasons)

◼️ How to Initiate a Return

1. Email returns@go9deals.com with:
   - Your order number
   - Product name and reason for return
   - Photos if item is damaged
2. We'll email you a return authorization (RMA) number and instructions.
3. Ship items to:
   Go9Deals Returns Center
   123 Warehouse Ave, Suite 200
   Miami, FL 33101, USA

◼️ Refund Processing

• Refunds are issued to your original payment method within 5 business days after we receive and inspect the item.
• Original shipping fees are non-refundable.
• You are responsible for return shipping costs (we recommend using a trackable service).

◼️ Exchanges

For defective/wrong items, we'll cover return shipping. Email us first at support@go9deals.com.

◼️ Questions?

Contact us at support@go9deals.com or call +1 (208)-675-2086 (Mon-Fri, 9AM-5PM EST).