FAQs
Frequently Asked Questions
🛒 Orders & Payments
Q: How do I track my order?
A: Once shipped, you'll receive an email with a tracking number. You can also check status under "Order History" in your account.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Shop Pay. All payments are securely processed.
Q: Can I change/cancel my order?
A: Contact us within 12 hours at support@go9deals.com with your order number. Changes aren't guaranteed once processing begins.
🚚 Shipping
Q: How long does delivery take?
A: For U.S. orders: 7-14 business days. International: 10-21 days. Delivery times may vary during holidays.
Q: Do you ship worldwide?
A: Yes! But some pet products have shipping restrictions. Check product pages for details.
Q: My package says delivered but I didn't receive it
A: First check with neighbors and your local post office. If still missing, contact us within 3 days for investigation.
🔄 Returns & Refunds
Q: Can I return opened pet products?
A: For health reasons, opened pet food/treats cannot be returned. Unused accessories with tags are returnable within 30 days.
Q: Who pays for return shipping?
A: Customers cover return shipping unless the item is defective/wrong. We provide prepaid labels for our mistakes.
Q: How long for refund processing?
A: Refunds take 3-5 business days after we receive your return. Credit card refunds may take 7-10 days to appear.
🐾 Pet Products
Q: Are your pet items safe for all animals?
A: Products are designed for specific pets (marked clearly). When in doubt, consult your vet before use.
Q: Do you carry organic pet food?
A: Yes! Look for the "Organic" badge on product pages. We also offer grain-free options.
🌿 Garden Products
Q: Are garden tools covered by warranty?
A: Most tools have a 1-year limited warranty against defects. Contact us with proof of purchase.
Q: Can I get planting advice?
A: While we don't provide professional advice, many product pages include basic care instructions.
Still have questions? Email us 24/7 at support@go9deals.com or call +1 208-675-2086 (Mon-Fri, 8AM-5PM EST).